Privacy Policy
Thank you for choosing Mobile Car Spa S.à r.l. (“Mobile Car Spa”, “we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy in accordance with Regulation (EU) 2016/679 (GDPR) and all other applicable data-protection laws in the European Union.
1 Data Controller
Mobile Car Spa S.à r.l.
5, Hierheck, L-7640 Christnach, Luxembourg
Email: info@mobilecarspa.lu
Tel.: +352 621 420 799
2 Personal Data We Collect
- Identity Data: name, title, company name.
- Contact Data: billing and service address, email, telephone number.
- Vehicle Data: make, model, registration (optional for booking).
- Transaction Data: service bookings, payments, invoices.
- Technical & Usage Data: IP address, browser type, device identifiers, pages visited, cookies.
3 Purposes & Legal Bases
| Purpose | Legal basis (Art. 6 GDPR) |
|---|---|
| Process and confirm service bookings | Contract § 1 (b) |
| Billing & payment administration | Contract § 1 (b); Legal obligation § 1 (c) |
| Customer support & complaint handling | Legitimate interests § 1 (f) |
| Marketing emails (news & offers) | Consent § 1 (a) – unsubscribe any time |
| Website analytics & performance | Consent § 1 (a) via Cookie Banner |
4 Cookies & Similar Technologies
We use essential cookies to operate our site and optional analytics / marketing cookies only with your explicit consent. Full details are available in our Cookie Policy.
5 Data Retention
We keep personal data only as long as necessary to fulfil the purposes above or to comply with statutory retention duties (e.g. accounting records – 10 years).
6 Data Sharing
We share data exclusively with:
- Payment processors (e.g. Stripe) for secure transactions
- IT & hosting providers located in the EU/EEA
- Professional advisers (accountants, lawyers) under confidentiality
- Public authorities where legally required
No data is sold to third parties.
7 International Transfers
Where service providers are located outside the EEA, we protect your data with EU-standard contractual clauses or adequacy decisions.
8 Your Rights
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Luxembourg Commission nationale pour la protection des données (CNPD)
Please contact us to exercise any of these rights.
9 Data Security
We implement appropriate technical and organisational measures (TLS-encryption, access controls, regular backups) to safeguard your personal data.
10 Minors
Our services are not directed to children under 16. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us for deletion.
11 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced on our website and, where appropriate, notified to you by email.
12 Contact
For any privacy-related questions, please email info@mobilecarspa.lu or write to the address above.